Had to wait in line for at least half an hour, the service was slow. They showed a QR code claiming filling out the information could skip the queue, but it was useless and you still had to go to the counter. Even if you purchased all the insurance, the rental company would still charge you random fees, requiring discussions afterward. It was a complete disaster.
Actually, it's quite convenient. However, the fees charged at the front desk are not very clear. We should pay for the car upgrade, but I really don’t understand why the other fees need to be paid. I've even forgotten what brand of car I swapped to.
There was a bit of a queue at the counter, but they had four counters open. The guy who helped me was very nice, didn't try to upsell, and explained everything clearly. Just had to wait a bit long for the vehicle, about 20 minutes.
About QEEQ:10.0/10
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