The front desk staff were very patient and thoroughly explained the precautions, provided guidance on how to reach the pick-up location, and gave clear instructions for the drop-off process.
Terrible experience. This company overcharges. They only confirmed the return of the car two days after I returned it, charging me an extra two days of rental. I uploaded my flight ticket showing I left the country on the afternoon of the return day, proving I returned the car and then took a taxi to the airport. However, they replied that the ticket only proves I left that afternoon and not the exact time of the return. Therefore, they charged an extra day because it was after 12pm. Extremely slow problem resolution; I argued with them for three months with no results!
Europcar is great. We used it in the past too and it was always perfect
About QEEQ:10.0/10
We discovered easyrentcars and it is great. We will re-use it in the future. Customer service very reactive with quick responses, very good prices and possibility to add insurance and other options very easily. Perfect!
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