There was only one inspector when returning the car in Edinburgh, causing a wait. The inspection was slow, inefficient, and the staff was unfriendly. Each car took a long time to inspect, even the undercarriage was checked thoroughly. They said I scratched the front wheel and might be charged £160. The car has over ten thousand miles and isn't new. I said I wasn't sure if it was me because the paintwork was fine. He asked if I had taken pictures of the entire car when renting. Seriously, who photographs the chassis, tires, and wheel rims? Will tire wear be charged too? I was there with my two kids, wasting a lot of time and had to contact the rental company. This nitpicky company makes you scared to drive their cars. Even if it's the customer's fault, would you really repair or replace a rim for a minor scratch? This is terrifying. Although I had full insurance, this experience was very unpleasant.
The guy who handed over the car was very helpful, assisting me with finding the Bluetooth. However, the man with the beard who handled the paperwork had a heavy accent, which made it quite difficult to understand him, probably because he's from the suburbs of London, haha. I originally booked a Ford Galaxy but was recommended to switch to a Volvo XC70. Although the space is smaller than the Ford, it was cheaper. Overall, it's still fine, and the car was relatively new.
About QEEQ:10.0/10
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