The car rental company feels somewhat deceptive and lacks transparency. Even if you pay more on the platform and purchase all the insurance options, they still push unclear additional services at the counter. Renting a car through this platform is based on previous after-sale service experiences, but the rental company arbitrarily charges and adds unknown fees, which is extremely frustrating and shows a lack of credibility for a large company. Very disappointing.
The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.
It was supposed to be a JEEP Grand Cherokee, but after waiting for a long time, I got an old Nissan similar to a CRV. The car broke down after two days and got towed. The rental fee was still charged at the Cherokee rate.
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