There are usually not many people when I visit, and the queue takes about ten minutes to complete the procedures. The pickup location is outside the airport; you need to call customer service to request a shuttle bus and wait at the designated location. Waiting for the shuttle bus takes more than half an hour. A neighboring rental company mentioned that they dispatch buses roughly once per hour. Apart from the long shuttle wait time, everything else was good. During the rental period, our car experienced some minor issues, so we switched cars twice. The customer service team was quick and efficient in addressing the issue. Just a reminder: make sure to refuel the car before returning it, as the fuel surcharge is 4 AUD/L, which is quite expensive!
The rental company is not at the airport and requires a shuttle bus. My son accidentally left his phone on the shuttle, but the rental company's staff found it and kept it safe. Very grateful!
No counter at airport, need to buy a local australia sim card to call the Bargain pick up hotline and leave your number for them to send you a SMS to go to pick up location.
Waited about 15min for pickup, and bus was almost full already.
Also, please have at least 30min buffer after drop off for the bus to send you back to airport with the limited transfer bus and distance to airport.
Other than this not-so-good pick up experience, everything else about the car is great.
About QEEQ:8.0/10
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