This car rental company is amazing! I forgot to bring my driver's license, yet they offered to: (1) directly change the primary driver on the contract to my son's name, who lives locally, and (2) deliver the car directly to my son at the train station to Rinku Town. This is the first time in my decades of renting cars (close to 90 times) that I’ve come across such exceptional service. Highly recommended!
1. When picking up the car, I noticed the condition was mediocre (although the vehicle model matched, the car provided was an older version). It hadn't been cleaned properly and overall felt a bit worn out.
2. The car rental staff and the person delivering the vehicle were not the same person (typically, the same person handles the paperwork and delivers the car), and no physical storefront was visible. Everything was confirmed online through electronic documents.
3. After a flat tire incident, I called for guidance, but the staff kept passing responsibility to each other (added three staff members before progress was made) and claimed they were not responsible for this issue. Their standard response was: 'Please mention it in the group chat; someone will handle it,' which resulted in a slow and complicated resolution process.
4. During the incident, I asked the rental company to communicate with the police, but their response was: 'Why should I communicate with the police? What questions does he have for me?'
5. After the incident, I was charged 20,000 JPY for upfront repair costs, but there was no follow-up or detailed report on how the repair costs were handled.
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