1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service.
2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them.
3. I haven't received a refund for this charge yet, so I can't make a final judgment.
4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.
The waiting time for picking up the car depends on the number of people in line. There's only one counter, so if there are many people, you just have to wait.
Picking up the car required waiting in line for a while as there was only one staff member. The staff recommended additional insurance, but since it only covered a limited area, I didn't accept it and just paid for a full tank of fuel. I was told I got a free upgrade to a Dodge Challenger (the staff said Charger in English), otherwise, it would have cost an additional 15 dollars per day. I was excited about the upgrade! Because this car isn't available in my home country, I wasn't too familiar with it. It turned out to be a great car, perhaps even a luxury car! I drove it smoothly for 12 days, covering over 3000 kilometers across the US and Canada. Returning the car was also smooth, with the bearded attendant giving me the all-clear in less than a minute.
About QEEQ:10.0/10
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