After returning the car, I was informed of a traffic violation and the corresponding fine and service fees were deducted, which I accept. However, almost a month later, on September 4th, an additional NZ$195 was inexplicably charged without any explanation or even an email notification!
Poor, really very poor. I was supposed to pick up the car at 11 am, I arrived at 10:30 am and no one was there. I have a video as evidence. Someone showed up at around 11:10 am, and then they told me my credit card couldn’t be processed for the security deposit, so I couldn't get the car. It was past 11 am, so I couldn't cancel the reservation. I arrived at 10:30 am, how is that my fault? The rental company didn’t respond at all. I seriously suspect they are colluding. I’m planning to file a complaint with the authorities when I return to my country.
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