AMEX Dubai Downtown Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Simona Guy

United Arab Emirates

Reviewed: Mon, Sep 16, 2024

About AMEX: 6.0 /10

When traveling, make sure to do your homework before renting a car as local car rental companies can be quite tricky—stay alert. The rental company delivered the car quickly, perhaps to avoid customers coming in and inspecting the cars too closely for issues. Once the car breaks down, you're on your own. The staff will tell you different things: sometimes they promise to resolve it before noon, other times they say it will be handled today, or maybe tomorrow, and sometimes they even ask you to take care of it yourself by going to their shop. As long as the car works fine, everything is okay. But if problems arise, good luck. The first photo shows the car delivered on the first day. The second photo is the car's battery when it broke down after about five days. The third photo shows the replacement car of the same model, and the fourth photo displays a van they brought us as a temporary replacement. It had no features whatsoever. There was another issue: they promised to replace the faulty car with another, but what they sent was a van where even the door had to be unlocked using a key—completely inconvenient for us to operate. We ended up spending another whole day driving to the rental office to swap it for a car of the same model. Honestly, I was speechless. These rental companies have at least three to five of the same model cars sitting in their parking lot, yet they sent us an even worse car instead. I've never been able to figure out the logic of these foreign rental companies over all these years.