The car broke down upon arrival in Genting Casino basement carpark. Radiator hose connection burst. Waited over 4 hours to have it repaired nearby. The mood was spoiled.
About QEEQ:8.0/10
no help from the website at all after getting the car.
Car was good. Staff was good. Pick-up at klia2 to klia1 was good , and vice versa.
Best if they could set-up a office at klia2 for those who lands at klia2. Just a suggestion
About QEEQ:8.0/10
For KLIA , there was no option to choose between klia1 & 2.
Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided.
All the best to Vickey and SURIA.
About QEEQ:10.0/10
The location of SURIA provided on EasyRentCars was a bit confused. It shows it is available to get car from KLIA2 but actually SURIA is only located at KLIA, which mislead me to cancel and reorder.
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Customer Service
just an average car rental service provider
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