The booking was scheduled for car collection at 1:30 PM (with full insurance included). However, they insisted on me purchasing their insurance. When I refused, they claimed there were no cars available at 1:30 PM and made me wait until 2:00 PM. In the end, the car was still in the parking lot, and their service attitude was poor.
It seems there are hidden charges as I was charged over three hundred pounds more than the rental fee. I am currently requesting a detailed breakdown, but have yet to receive it.
Wanted to return the car a few hours later, but they said it would cost an extra couple of hundred pounds. Since they subtract the original price from what the rental company charges, it's very unreasonable and inflexible. Upon returning the car, they said the rental price did not include taxes, an additional 20% tax had to be paid :(
“A good car to start with rip-off fuel prices to finish!”
About AVIS:8.7/10
Problem with the bonnet catch so alarm kept going off and had to call the AA out to the vehicle. Should have cost 7 pounds to fill the car back up to full when dropped off, however I received an additional charge of 28 pounds on my credit card. That would have almost filled the tank!
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