the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.
The moaning and groaning from all the customers at pick up is a little contagious. Most people I spoke said "never again"...but I got really nice car, the rate was very good, and they even bumped the mileage allowance for me. So will use them again.
“Routes was very professional when we dropped off the car . The staff JAY was very efficient in his”
About Routes:8.7/10
I sent an email 24 hours before receiving the car to adjust the price because it has been dropped . However no action has been taken ☹️
Recommendation: Routes should enhance its response procedure
Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.
About QEEQ:10.0/10
The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.
Routes was easy to deal with. People were helpful and friendly and I would definitely rent from them next year when I am back. I love the car I had and it exceeded my expectations.
About QEEQ:9.0/10
came back to me with a discounted price which I was so so happy with.
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