Dissatisfied. When renting the car, they asked us to pay more for a larger vehicle, saying it was necessary for long-distance travel. Later, we found out we were doing a one-way rental, and they wanted us to return that specific car to its original location. Normally, this type of arrangement would come with a discount, but instead, they charged us a lot more. The worst part was when we got the car, after driving for half an hour, a warning appeared indicating an issue with the vehicle. The message was in what seemed to be German, which we couldn't understand. Being in Australia, it should have been in English, but it wasn't—it was either in German or another language, which was very frustrating. What made us even angrier was that we went to the nearest Europcar to resolve the issue, only to find the store closed despite both the website and the sign on the door indicating it was still open. It was a pointless effort. In the end, we decided to return to the original rental location to handle the problem. It took an entire afternoon to resolve it and used up a lot of fuel!
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