No upselling at all. However, I rented a BMW, paid for a BMW, but received a Suzuki. When I requested a replacement, they replied that they never had BMW X1s. If they don't have it, why is this model an option? Is this an issue with the rental company or QEEQ?
Returned the car yesterday. The staff quickly checked it and efficiently told us 'OK, finished!' Very satisfied with the overall service. Extremely fast, no paper receipts or contracts, everything was sent via email. No extra charges received so far.
This is the second similar car I have hired and the spec on the car is low. It is a full size car but has minimal extras that would be typical for a car of that class. There was no speed sensitive cruise control as an example. I hired a volve S60 earlier and it had extras that would be typical for the car type but the Mercedes didn’t.
Only issue with car was that cleanser used prior to our rental was pretty strong and bothered my wife who is sensitive to strong smells.
About QEEQ:10.0/10
All went well.
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