Our flight was scheduled to arrive at 10:50 PM, but the app stated that the counter closed at 11:00 PM. I consulted QEEQ's customer service, and they assured me someone would still be at the counter, so I went ahead and made the booking confidently. To be on the safe side, I chose Hertz, and it turned out to be either good luck or excellent service from Hertz, as someone was indeed there when I arrived at 11:30 PM. The only other staffed counter was Europar. Arriving late had its perks, though. After a brief friendly chat, I was genuinely grateful, as I needed to meet a client 100 kilometers away in Villingen the next day. The kind lady upgraded me to a 20,000-kilometer Alfa Romeo SUV.
Parking violation fees are too high. 30 euros for service fee transfer of responsibility and 10 euros for the speeding fine itself. Had to handle it myself. Won't choose this company again.
When I arrived, they told me my car model was unavailable. They offered me either a huge 7-seater MVP or an upgrade to a Ford SUV. They said it would only cost 10 euros more per day. Later, I found out that renting it for 7 days was 1,000 RMB more expensive, probably because they didn't tell me about the additional high taxes.
The car was in excellent condition with only about 3000kms on the clock. The GPS was a must have.
We only had a couple of issues with the GPS trying to get us to go up one way streets the wrong way. It also put us into ZTL zones. The issue I have with this is that when looking at a GPS on my phone it warned us not to go into these areas.
About QEEQ:10.0/10
Easy to book and great service. We were told in the booking that all tolls were covered but this was not the case in Italy and caused a lot of confusion at toll gates.
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