On the day of pickup, the rental company suddenly emailed us about changing the pickup location, causing significant trouble for us and wasting half a day. When I called the rental company, the customer service agent's proficiency in both Chinese and English was mediocre, and they struggled to understand my request. I was using the Grab ride-hailing app and couldn't accurately locate the address provided in the Google Maps link from the email. I requested a clear address in either English or Chinese, but even such a simple request couldn't be fulfilled properly.
The main staff handling paperwork was warm and friendly, but the person who took me to inspect the car seemed inexperienced and didn't know how to close the rear trunk. The car wasn't provided with a full tank of fuel, which was surprising, though the staff couldn't communicate in English, so I made sure to take photos to document it. When exchanging the car, the inspection staff claimed they would charge for fuel, but after showing the photos I had taken, they quickly admitted it was a mistake in their colleague's record. Later, they mentioned no deposit would be deducted, but I haven't received any confirmation yet.
They gave me a silver Toyota with over 100,000 kilometers on it that had been in an accident and wasn’t repaired. The gas tank wasn’t full, and the car wasn’t even washed before delivery. The service was acceptable, but the overall impression was not good.
The price is fairly cheap, and the procedures are simple. The car condition was checked thoroughly and meticulously before handing over, with even the smallest scratches recorded. There was no intentional pushing of insurance during the process.
About QEEQ:8.0/10
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