Overall, it was pretty good. The customer service representative was very patient during the communication process. In the end, they provided two parking cards in case one malfunctioned.
This was the worst service attitude I've ever encountered. The explanation was unclear, insurance was aggressively upsold, and charges were repeatedly applied even after fees had already been collected. What was even more unacceptable is that they charged me a pre-authorization fee of €437.4 for the lowest-class vehicle.
The service attitude was very good. After returning the car, they said the deposit would be refunded within two working days, but it was actually returned immediately.
Average. The staff's attitude during pickup was mediocre, barely responsive. The car had scratches that were not marked on the inspection sheet. When I asked an employee to check, they told me to take pictures myself and show them when returning the car. At drop-off, I showed the pictures, but the staff didn't even look at them and just had me sign and leave. If there are any additional charges, they need to be resolved later. I hope I don't get scammed. During the rental period, the car's navigation system kept shutting off automatically, requiring manual restart, which affected driving safety.
Great rental experience. The car had a tire issue in the middle, but we went to a service point to change the car. It was a bit inconvenient but still quite good.
About QEEQ:10.0/10
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