Dollar car rental attempted multiple times to change the amount charged by substantial amounts.

Terrible rental company, a few dollars for tolls but a $75 service fee, it's basically robbery, a scam company!

I reserved a Ford Focus but got a Hyundai Reina hatchback instead. These are obviously different classes of cars, yet they refused to change it and the price remained the same. The service is very poor.

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.

Dislike: I didn't like the Ford focus, very hard to navigate the AC / the radio