Renting a car in the Philippines (Manila) is an extremely terrible experience. Avoid renting a car here at all costs. The city has some of the most corrupt police officers, chaotic traffic systems, countless two-wheeled and three-wheeled motorcycles darting everywhere, beggars at every intersection, and no clear reminder of the return point location. Everything here is very driver-unfriendly.
The company's counter is at the left side of the airport exit, next to the SIM card counter. We were supposed to arrive at 9 AM, but we got there at 8 AM and the staff arrived immediately after we called, without charging us for the early pickup. During the inspection, we didn’t notice that the left side mirror was broken, but after calling the staff, they said it was fine. They charged us an extra 500 PHP for dropping the car off at the hotel, which was done efficiently. Good service, no pushy extra insurance sales.
The airport counter was quite basic, but felt better upon reaching the store. The staff were professional and wore uniforms. The only downside was the small and somewhat secluded location.
well after all i can say its above average for the reason being some issues arise during my rental.
issues have been resolve by the management smoothly but i hope this wont happen again in the future
About QEEQ:10.0/10
smooth process and booking, though price difference is quite alot but it helps to ease booking and reservations at ease
it was hard to find the vehicle and the place where it is. the deposit has not been returned until now
the car that was given to me is smaller than the one i rented
The staff of Europcar was very kind. I caused a traffic accident. Great accident. The car broke completely. I also got hurt. The staff kindly attended to everything, such as accompanying my hospital, responding to the hotel I was staying with, and helping to book tickets for airplanes at a later date. It is a wonderful staff. I am grateful.
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