Asked for pick inside airport, not to walk with heavy cases for a mile, to be picked up by a shuttle

English speaking staff. Everything explained properly, but additional fees to remove excess quite pricey.

Booking said it was In-terminal collection - this wasn’t true! Rental pick up was off-site. Address given is different when put into google maps, so when on foot was a nightmare to find. Didn’t have the car I booked. Petrol wasn’t full. Got charged to wash the vehicle on drop off (no other provider does this). Wasn’t made clear enough that you had to call them on arrival (no other provider does this) to be collected. When given shuttle back to airport they didn’t even drop us at departures, was left on road about 1/2 mile away. All round poor experience and won’t use again or recommend

Ecovia customer service from start to finish was great, they really do accommodate! Car was great, and was very easy returning. Friendly service, would definitely recommend.

Price compared to other companies was excellent. Will book again!