Reps have been totally unprofessional, rude and didn’t know how to treat customers. Never again rent
A.Ion
United States
Reviewed: Sat, Jul 20, 2019
About Routes:2.3/10
I booked a car that was not available and the reps want to give me a pick-up truck. When I refused he didn’t want to give me another car. I waited for over 2 hours while he served other customers and totally ignored me. I asked to talk to the manager and finally they gave me a car after another hour or so. Terrible experience. I will never rent from that place again.
Everything else was fine, but the staff insisted I purchase theft insurance, even though I showed them a full coverage policy. They claimed it didn’t include theft and made me pay nearly $100 extra, saying it was required by local law.
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Customer Service
Reps have been totally unprofessional, rude and didn’t know how to treat customers. Never again rent
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