We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country.
1: Quirky que-system and non working mandatory self service stations
2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards.
3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£.
4: Pushy staff trying to push the “hire-car-fuel-scam”
5: Pushy staff trying to push on you a more expensive car.
Car, car return and everything else was very satisfying.
Speed of collection was incredibly slow - and insufficient staff available to meet the demand - 45 minutes before anyone was able to start processing the collection.
“Very good from easy rent cars but horrible from Europecar”
About Europcar:6.7/10
They gave me a very bad car and for 4 days i kept trying to change and they refused untill the car broke down on me and my family and they ruined my 2 weeks vacation, and they said u took it from a third party site, i will never rent from them again, specially sheffield ranch and its manager mr. Michael, special thanks to mr. Martin for the kind assistance
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Customer Service
Pushy staff at Europecar at Manchester Airport.
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