Petrol stations at Heathrow very hard to find near the drop off location.

There were many counters when I arrived to get a ticket and wait in line.

Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.

1. They said they couldn't find the insurance I purchased when picking up the car; 2. I had specified the return time as 19:30 local time when I booked, but when I arrived, the rental store was already closed. I had to return the car the next day.

The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.

Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.