The wait to pick up the car at the airport was over 90mins which is excessive.

France

Reviewed: Mon, Jul 22, 2019

About ACE: 8.3 /10

The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.

About QEEQ: 8.0 /10

The booking platform was fine

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Mini | Opel Adam or similar

1 days rental

Relevant Reviews on ACE Bordeaux-Merignac Airport

France

1 days rental

Mini | Opel Adam or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Fri, Jul 19, 2019

“Bon accueil au comptoir auprès d'interent, voiture conforme à ma demande”

About ACE: 9.7 /10

Manque d'indication pour repérer le comptoir ACE, c'était chez Goldcar en fait.

About QEEQ: 10.0 /10

Pratique et rapide pour réserver et comparer

A.Dawson

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Wed, Jul 10, 2019

“Hidden charges”

About ACE: 8.7 /10

We waited over an hour and despite booking with ‘Ace’ we were with Goldcar. When we got seen, it took 20 minutes for the rep to find us a suitable car and then I was told the deposit on my credit card was a lot higher than I had expected and exceeded my credit limit. I therefore had to pay an extra €118 for the Super Relax Cover, thus doubling the hire charge. Not a pleasant experience.

About QEEQ: 10.0 /10

It was fine.

V.Pascoe

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Sat, Jun 8, 2019

“Stressful!”

About ACE: 5.0 /10

Goldcar were terrible at arrival! Over 2hrs waiting with 3 children on my own. Rude! Also tried to say the extra insurance with you wasn't enough and that you wouldn't pay out so we had to buy it with them also! Wouldn't use again!

S.McGlinchey

France

1 days rental

Mini | Opel Adam or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Wed, May 22, 2019

“Terrible.”

About ACE: 6.7 /10

It was not clear Ace was part of Goldcar. Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120. We were told by the rude desk staff that it was in the small print and we should read them better. It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.