“Easy and straight forward but surprised at deposit amount”
About ACE:9.7/10
We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.
“The worst car hire experience of my life, terrible customer service and general chaos .”
About ACE:5.0/10
We arrived on time to pick up our rental car only to be met by a sea of people waiting to collect their cars . Firstly, there were only 4 staff working and they each took around 20mîns if not more to serve each customer! No sense of trying to speed up to help with the ever growing queues! Once we had waited for 2 hours and 20 mins (!!!) we finally had our number called . We were then met by an incredibly slow, unapologetic and borderline agressive member of staff. When we asked for an explanation for the long wait and utter chaos, we were given no apology ( as the representative of ACE should have done in basic customer service ) and just an aggressive and rude attitude whilst we tried to collect our car.
In the many years of travel and use of car hire companies at Bordeaux Meringnac airport I have never been treated so incredibly badly nor had to wait so long with no apology or basic customer service. I will never use this company again and will be sure to pass the word on amoung my contact , friends , family and anyone else who I know is looking for car rental .
“the car was fine but very small Engine for a five seater family car. 1.2L struggled with motorways”
About ACE:7.3/10
Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.
“Car and staff fine - price increase not happy with”
About ACE:9.0/10
The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash
About QEEQ:8.0/10
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Customer Service
Everything went well and the pick-up/return process was quick, easy and honest
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