Our flight arrived early, and I contacted the store an hour in advance. They informed me the car wasn't ready and could only be picked up at the scheduled time of 8:30. Fine, no problem. I searched all over the airport's basement level and couldn't find the rental counter. Then, I went to the parking lot and dragged three suitcases around two parking lots, but no staff had heard of this company. Eventually, I found a clue in other people's comments on a rental site. In the cold morning wind, we waited for over half an hour in an open parking lot. There was no counter or office, only a white car with diRENT stickers on it. Then the 'fun' began. After 30 minutes in the cold, the car arrived, looking clean on the outside. The staff first confirmed my reservation, then started removing his personal belongings, like blankets and a sleeping bag, from the car. At this point, I hurried to get my shivering wife and kids inside the car. The backseat was covered in uncooked rice. I loaded our luggage and inspected the car with the staff. There wasn't a single scratch-free spot on the exterior, but at least the headlights, mirrors, and windows were fine, and the tire wear was acceptable. When I checked the brakes, I told the staff they were almost worn out and unsafe. He reassured me it was fine, saying the car had just returned from the desert, and any issues would trigger a dashboard warning. Considering the car's condition, I had to check the engine and fluids myself, as we planned to drive over 1000 km in three days. Sure enough, the engine coolant was leaking. Again, he said it was fine because the car had just been to the desert and any problems would trigger a warning. Then came the most outrageous part: they wanted a 30,000 MAD pre-authorization. What? The rental documents stated a range of 500-3000 USD. If I had known the amount, I wouldn't have rented this car. Given Morocco's reputation for scams, who knows if the POS machine was set to pre-authorize or charge directly. After half an hour of negotiation, no progress. I contacted the rental site’s customer service, which only added to my frustration. 'Sir, we apologize for your experience, but we can only negotiate with the local car rental company. We have no better solution.' After about seven or eight minutes, I couldn't continue the conversation and hung up. After flying for hours, did I have the energy to deal with this nonsense? Fortunately, I had a smooth flight. I couldn’t waste more time on this. I was on a holiday; it was just money. I gave up the argument and signed off. While returning the car in Marrakech, I returned it with more fuel than I received, despite the contract stating I received one-eighth of a tank. This was the worst car rental experience ever. I canceled my Fez rental afterwards. Disgusting!

On the last day, we were in a rush, but the tire pressure warning light came on and the brake pads were damaged. We had to spend several hours repairing the car at our own expense, causing us to miss Rabat. Since our flight was very early the next day, we decided to return the car in advance. We communicated with the rental company four to five hours in advance, but when we arrived at the agreed location at Casablanca Airport in the evening, we waited for over an hour and made several phone calls. They kept telling us to wait, and then finally said they weren't coming. We were told to just leave the car and keys in the parking lot. As a result, a few days after returning home, my credit card was charged 400 dollars. Despite numerous communications with the rental company, there was no resolution. This rental experience was truly disgusting. While there are good people in Morocco, it's still hard to avoid scammers. In such places, you must buy full insurance because the cars often have close to 100,000 kilometers. Apart from the annoying traffic police fines, I'm really not sure how many more traps the rental companies have in store.

After arriving at the airport, I waited for three hours before the car was delivered. Contacting the staff only resulted in responses like 'it will be there soon' or 'just five more minutes'.

Very professional company; the car was clean and ready.

There was one poor guy doing his best, with angry Russian customers before me and a car for us that we did not order. Poor information on where to find the car. The cooling system worked badly over time, but overall it was an OK experience