Counter staff were very friendly and helpful and offered me an upgrade to an automatic car but didnt tell me of the extra charge until my credit card was charged for this choice of vehicle.
Speed of collection was incredibly slow - and insufficient staff available to meet the demand - 45 minutes before anyone was able to start processing the collection.
“They tried to make me pay four times more for a car the size that I had booked. It felt like a scam.”
About Europcar:5.0/10
The car was good but service was terrible. It took two hours to check in and they tried to make us pay four times more than the agreed price for a car that was big enough. I would not recommend this company
Like: great service and friendly staff Very helpful Car was easy to drive and very economical Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service
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View more >Dislike: Pushed by staff for upgrade Ended up paying for upgrade which I had not budgeted for But happy with overall service