When picking up the car, the address search directed us to another location near the airport branch, but the staff delivered the car to us without any extra charges. They didn't aggressively sell insurance and were very friendly and considerate!
I had an insurance via AXA so I requested to deal with AXA through insurance. But Europcar staff did not accept my claim. He told me "Dealing insurance is my job".
Everything was OK except the deposit will be refunded in 10 working days which is too long.
About QEEQ:8.0/10
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Customer Service
Overall is a very pleasant experience. No negative comments.
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