Great Rental has moved near Auckland Airport, the location is relatively remote so be mindful when returning the car. The staff is very nice and can offer advice about local matters.
“Awesome.... have made some new friends at Great Rentals.”
About Great Rentals:10.0/10
This is the 3rd time I have hired from Great Rentals and each time has improved with my last experience being excellent. Great car, great service, will hire from them again.
“Value for money through your online booking system was very good however ...”
About Great Rentals:6.7/10
On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!
“Cheap but cheerful, older cars which is reflected in the price.”
About Great Rentals:8.7/10
Car was great but old and have damage. That was fine since this reflected the prices the car smelt badly of cigarettes and all the electronics inc gps are in Japanese which is completely useless in New Zealand. This was explained to me as they were Japanese imports. Overall a good service, I would use again. But be aware that they hold your deposit for 4 weeks after you return your car for possible fines, tickets, etc which I had never experienced before.
About QEEQ:9.0/10
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Customer Service
Good
Dislike: Cigarette smell in the car.
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