Best experience ever!

The staff were very friendly

Good attitude, but the car maintenance is quite poor.

Vi blev debiterade för en saknad del inne i fordonet som vi inte hade kännedom om när vi hämtade fordonet. Personen som mottog fordonet sa att han måste notera bristen, men inte skulle debitera oss, vilket man sedan gjorde. Vi har bett om att få pengarna tillbaka.

Jag hoppas att man hjälper oss att få tillbaka felaktigt debiterad kostnad.

Europcar were terrible. They tried to upsell us on the car we'd booked and then tried to do a dodgy on the figures - after 24 hours flying we didn't need this hassle. We were in the office for nearly an hour! Then on return we were told there'd be extra cleaning charges because of a bit of sand in the car! I would never use Europcar again!

All fine.

Like: The ease of the booking and the car was amazing
Dislike: The queue at Gatwick was the only bad thing. The staff was working hard but there was only 2 of them. We waited over an hour and had just got off a 21 hour flight.