The computer systems didn't work, so we waited for a long time to pick up the car.
The meeting point is hard to find, you need to wait in the sun.
The tank wasn't full as in the contract specified.
They advertise with a Nissan Qasqai but they gave me a Suzuki Vitara, even if two Nissan were free, they said they were "reserved". Probably because I didn't buy their insurance.
Had to buy insurance on-site. The car had big scratches but was told not to worry about them. No need to change the car. The model was a FIAT 500 SUV. Quite far from the airport. Wait time was a bit long, but the price was reasonable.
Je n'ai récupéré qu'une partie de ma caution "essence", malgré un contrat/constat signé au moment de la restitution. $
Il faut maintenant que je passe plusieurs heures à essayer de récupérer la somme manquante.
C'est vraiment pénible et insupportable.
On arrival night there was no meet and greet,i phoned the number provided it did not ring out.
I asked a taxi driver if he knew goldcar lucky he did I had to pay him 10 euros.
When I got to goldcar the guy charged me 21 euros extra I don’t know why he tried to explain but I could not understand him not happy with hidden charge,I had the full insurance and brought the car back full tank but did not get my 21 euros back.
NEED TO WORK ON THEIRE COMUNICATION SKILLS. THE FIRST VIECLE WE RECIEVED WAS IN POOR CONDITION, THE COUNTER MAN WAS RUDE AND YELLED AT ME AND WAS SAYING THROUGH THE ALL PROCESS HE JUST WANT TO GO HOME. NOT A GOOD START FOR A VACATION
Like: Very friendly people and easy to deal. Car was ready and clean. Dislike: Buying insurance from a third party makes your life much more complicate when you go pick the car up. I bought insurance from easy rent cars and when I went to get the car they said, if anything happen to the the car you will have to deal with your insurance and they would hold $1,000 Euros on my Credit Card.
To avoid this situation I decided to buy the insurance from them and be free of any problem if something had happened.
I paid two insurances, they charged me $125 Euros for the insurance.
I didn't see any value for the third party insurance.
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View more >Dislike: Buying insurance from a third party makes your life much more complicate when you go pick the car up. I bought insurance from easy rent cars and when I went to get the car they said, if anything happen to the the car you will have to deal with your insurance and they would hold $1,000 Euros on my Credit Card. To avoid this situation I decided to buy the insurance from them and be free of any problem if something had happened. I paid two insurances, they charged me $125 Euros for the insurance. I didn't see any value for the third party insurance.