Service exceptionnel

During the rental period, the car key was stolen in a different city. The rental company demanded a 350-euro fine. Their internal processes were very slow, which delayed the delivery of the spare key. It took a full four days to send the key from Paris to Paris, delaying the return of the car. This caused the contract to expire before the car could be returned, and they charged a high extension fee of 129 euros per day for six days. Very unreliable.

Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.

I booked a 4-seater 4-door car, but they gave me a 2-door 4-seater one without a trunk. We had two people with two suitcases that couldn’t fit! Because our train was delayed, we arrived late, but they didn’t call us and changed the vehicle without permission. Too much! Due to the luggage, after leaving the train station, my husband had to wait with the luggage while I went ahead to find the rental car office. I saw a 4-door car parked at the entrance (we booked a 4-door car), and the rental office confirmed that it matched my order! So I ran back to get my husband. By the time we returned, the staff had driven away the 4-door car. The rental office said because we were late, even though we paid, they couldn’t hold the car for us and could only provide a 2-door car which was coming over. (What? With two people and two suitcases, how could we fit?) We asked if there were any other car rental offices nearby but were told no booking, no car available! Ran back to communicate with customer service, and got lots of meaningless official talk, no real solution!

Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.

Nous sommes arrivés à la gare TGV à 14h30 et n'avons pas pu retirer notre véhicule avant 16h00 alors qu'il était prêt.

RAS