The car I reserved was not available. The upgrade was dirty and required an engine service I was not told about. When I called the office, I didn’t get any help. I had to pay out of pocket for some services on the car that should have been provided( clean, vacuum, ad blue...)
The actual car was a new model Kia, which is significantly larger than the Qashqai. It was a diesel vehicle with good performance and features, but not very convenient for city driving. Initially, the rental company recommended a BMW, but it would have cost an additional 25 euros per day, so I turned it down. They also suggested pre-purchasing a full tank of fuel, claiming it would save the hassle of refueling when returning the car. In reality, the tank was only a little more than half full when I picked up the car, so pre-purchasing a full tank would not have been cost-effective. I avoided this pitfall. Overall, the service attitude and the car pickup process were straightforward and smooth. Regarding additional insurance, we showed them the contract that clearly outlined the terms. That English explanation was quite important. After reviewing it, they briefly explained that in the event of a claim, we would need to pay upfront and that concluded our discussion.
Extremely poor attitude. I strongly advise everyone to avoid this rental company. I reserved a Volvo XC40, but received a damaged Citroen instead, which shocked me. The staff also messed up my email, preventing me from receiving any electronic documents. Repeated reminders to correct it were futile. Avoid at all costs.
Though we had already chosen insurance on the Zuzuche website, the rental company still charged us for insurance. They explained that it was because the insurance policies are handled by two different companies, and many people end up buying insurance again.
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