The car I reserved was not available. The upgrade was dirty and required an engine service I was not told about. When I called the office, I didn’t get any help. I had to pay out of pocket for some services on the car that should have been provided( clean, vacuum, ad blue...)
The car I got was much bigger than what I booked. The roads and parking lots in Spanish towns are extremely narrow, making it difficult to drive. The car was in poor condition and had a broken taillight. The most ridiculous part: they gave me a car with 8 liters of fuel and either I had to return it with at least 8 liters, or prepay for a full tank and return it empty. This policy clearly aims to take advantage of you, as it’s nearly impossible to return it with exactly the same amount of fuel. I've rented cars in multiple countries over the years, and this is the first time I encountered such a situation! The contract amount was wrong, and the staff said they would send me the correct contract later. I waited for 4–5 days but received nothing. After multiple attempts to coordinate with the rental car company’s customer service, I finally received it, but it still had errors. This country just feels unreliable overall!
The staff had a poor attitude and looked displeased, like we owed them money. The wait time for the car was long. Only the store in Spain was like this.
About QEEQ:8.0/10
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