Great experience but ask the right questions and check the small print. As with all life!!!
R.Dixon
United Kingdom
Reviewed: Wed, Aug 7, 2019
About GREEN MOTION:8.7/10
We were running late and needed to contact Green motion. They did not answer their phone or respond to emails. In the end we were able to contact Easyrent cars and both Lisa and Tania were amazing. I suggest you get additional staff to answer the phone to avoid unnecessary anxiety of there are mishaps with collection. When we did arrive, the staff at Greemotion were amazing, and there is no way they could have answered the phone as they were way too busy.
1. Constantly pushing insurance sales.
2. Gave the car with no fuel, only 1/6 left, but sneakily wrote 1/4 on the form.
3. When returning the car, they noticed I had no insurance and deliberately made two new scratches, forcing me to pay £388. I checked the car an hour before returning it and found no issues. During the inspection, the staff didn't inspect the car with me. There was no one to reason with when the problem occurred.
4. This company feels very unprofessional. Though the prices are cheap, they profit by upselling and tricking customers. Another customer at the car pick-up was scammed out of over £500 for scratches because they didn’t buy insurance.
Allow extra time to pick up your vehicle the office is tiny and busy. I had to wait outside when I first got there as it was jam packed. You when have to walk to the other side of the hotel to collect your car.
About QEEQ:10.0/10
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Customer Service
Great experience but ask the right questions and check the small print. As with all life!!!
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