Nice car and good service once you find the pick up location

This was my first time ever renting a car. The car was in wonderful condition, drove very nicely, and had a nice built-in navigation screen. The pick up location at Kuressaare airport was a bit confusing because there is no rental counter, so I asked the information woman how it works and she said we had to wait for the driver to arrive at the airport with the car. The waiting was very stressful because I didn't know if they were going to show up; we got there 30 minutes early and the rental driver was only 2 minutes early from when we were supposed to pick up the car, which made paperwork and getting on the road take even longer than anticipated. Overall though, the experience was very good and the driver even helped us get back into town. He was very kind.

Offer free pick up and drop off. Paying a taxi is just wrong.