Unclean car with defect

Good service, quick procedures, no hard selling

I made a reservation in advance and was slightly delayed by traffic, returning the car within an hour past the scheduled time. The agreement was that there would be no additional charges, but the drop-off location still charged an extra $160 for being about 50 minutes late. The original reservation details were not properly communicated to the drop-off point. Ultimately, after waiting about 30 minutes in line and communicating with them, the charge was refunded. If you need to catch a flight, this can be very stressful. I hope the phone customer service and the office staff can coordinate better.

The trunk lid doesn't lock well, there is a bit of an issue.

Alamo initially intended to charge me over $100 for insurance. I was about to call the QEEQ website for consultation and asked for a written proof. In the end, they waived the fee. The car was in great condition and had only been driven for just over 800 miles.

Liked being able to choose a car from a range then get in and go.

Great for getting a good rate, price drop protector worked but only the first time the price dropped - still waiting for the credit to show on my card.