I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class.
P.Spray
United Kingdom
Reviewed: Mon, Aug 12, 2019
About ACE:6.0/10
I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car.
the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense.
The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour.
Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.
Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.
Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle. Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.
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I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class.
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View more >Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.