Woirst experience in my life!

The booking confirmation did not advise that the company is not located inside the airport, neither where to meet the shuttle van to the agency. At the agency, they forced us to pay for extra insurance, despite the fact that we had already bought the full insurance coverage from Easyrentcars. They said the insurance by Easyrentcars was not valid for them. So we had to pay EUR 90 for their insurance, which was more than the full booking cost. The funny thing is that the EUR90 was to cover only for scratches and mirrors. If we had the windows broken this EUR90 would not cover for it???? They also did not take American Express. My husband and I only have American Express. If they did not accept AMEX, Easyrentcars should haven't taken this card as payment for the booking at all or advise accordingly (not in a generic T&Cs) that Click Rent specifically do not take AMEX. The car given to us was completely damaged, crashed and dirty. When I complained about it they said that I could wait to exchange for another car. However, after spending more than an hour to get the car we decide to go ahead with the terrible car they gave to us. Please see the document attached and a photo I took of the front of the car.

Read their google business reviews... You are literally trading your vacation time, for less cost of rental. I don't think it's worth it. The 30 minute wait in a parking lot, for a shuttle, the 60 minute wait to get the car from the rental office, the crowd of angry customers all impatient and unhappy. It was horrible. I would gladly have paid more for a simple easy, stress free option.

I was charged £90 more than I’d already paid for insurance when I’d already paid for insurance with EasyRentCars