They service was nice polite & efficient,they upgraded the car on arrival & notice that my luggage was too big to my first order. when i called them for inquiry during the the vacation they answer wright away.
There were no Mercedes cars... so we had to switch to a Nissan SUV after some negotiation. I didn't really want to switch, but there was no other option... it was disappointing. Also, we had booked to pick up the car at 1 PM, but we arrived at 11 AM and were told we couldn’t pick it up. So, we had to wait for an hour and a half before we could start the process.
The lady at the reception had black hair and blue eyes. Though not particularly stunning, she had an elegant and kind demeanor, with a captivating smile. Her English was excellent!
The elderly gentleman who brought us to the car was dressed in a suit and very nice...
The ENTERPRISE location was closed, so I can't really rate it. They directed me to MEGADRIVE instead. The staff was friendly.
However, the booking details were different from what was reserved online in my home country. The prepaid fees were not recognized.
The insurance I purchased domestically was also not acknowledged, and they threatened that it would be invalid.
The queue was quite lengthy.
Other than that, it was alright.
It was okay, no lines, so it was quick. But there were a lot of unexpected charges.
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Customer Service
Very pleased
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