Excellent value for money from EasyRentCars; poor customer service from Europcar.
T.Gornall
United Kingdom
Reviewed: Thu, Aug 15, 2019
About Europcar:7.7/10
The service of the counter staff on pickup was terrible! Very rude, impatient and acted as if I was an annoyance to his day rather than a valued customer - not a great start to the holiday! It's unfortunate as it is the closest car hire place to where I live so would like the option to use it again.
About QEEQ:10.0/10
Very easy process and by far the cheapest car hire I could see online.
“User friendly website stating important details and options”
About Europcar:10.0/10
Staff at Europcar Manchester UK are superb. This is my second rental from this depot over the past three years and both times the staff were helpful, efficient, and honest.
About QEEQ:10.0/10
Easyrentcars' website is easy to use and has useful filter options. The car details and types of insurance coverage are clearly stated -- MUCH better than most other car rental aggregator sites. I also like and have paid for Easyrentcars' "super protection" insurance option from a major global insurer (AXA) that is that is price competitive. Good peace of mind for those who are concerned about damaging tires, windshield, roof, etc not covered in traditional rental car "collision damage waiver". But keep in mind that you are liable to the rental company until the AXA insurance pays you back.
Smooth pick-up and drop-off, no hidden extras, fun car to drive (Fiat 500). Boot not big enough for a large suitcase but I will know that for next time!
The gentleman behind the counter gave us a free upgrade a small SUV, because we had two booster seats. He explained everything and in turn I upgraded my insurance. I dont know his name, but the staff were great and understood that there was going to be four people in the car. Highly recommend.
Didn't need the extra insurance, but didn't appreciate the hard sell either.
About QEEQ:10.0/10
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Excellent value for money from EasyRentCars; poor customer service from Europcar.
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