Overall a decent experience. The car served my needs. The thing I hated the most was that I had to pay a Security Deposit when I arrived, after I had already paid for the rental before I got there, and I also purchased the extra car insurance. I did not think that was fair. Plus that extra step cuts into the waiting time which was too long as well.
They were super great!! They were very busy so the wait time was really long to get my vehicle but other than that no complaints. The staff was very friendly and professional.
About QEEQ:10.0/10
Booking was very fast and easy to navigate. I recommend downloading the app so you can use the E-Voucher at the pickup counter.
“TERRIBLE- I REALLY THINK WE SHOULD RECIEVE A BIG DISCOUNT BECAUSE OF HOW WE WERE TREATED”
About FOX RENT A CAR:7.0/10
RENTING THE CAR AT THE COUNTER WAS A NIGHTMARE. WE SPENT ONE HOUR AND 30 MINUTES . ALL OF US IN LINE WERE MAD AND UPSET . THERE IS NO EXCUSE FOR WHAT HAPPENED TO US . FOX COULD FIX THIS EASILY , BUT HAS CHOOSEN NOT TO DO SO . THE LAST TIME I RENTED FROM FOX IT WAS THE SAME .
“Will use Easy Rent again, probably won't use Fox Rent a Car again”
About FOX RENT A CAR:8.7/10
When the line is out the door and all other counters are empty, you need to forgo the time consuming up-sell and just get people into their cars. Waiting over an hour left me going to Dollar when I needed another car just because I did not want to wait, although you were less expensive.
Paid easy rentcars in advance but when picking up car from Fox had higher amount for rental Car was damaged when I picked up. Front bumper scraped and hub cap ripped off. Noted it But they should not be renting a damaged car that looked like that.
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Customer Service
Good but improvements can be made.
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