The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.
About QEEQ:10.0/10
Nothing to change. The app was easy to use. Due to a flight delay, I had to use customer service and they were very very helpful.
Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States.
However, the person handling the return was excellent and efficient and friendly.
Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.
The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.
About QEEQ:10.0/10
You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.
The process to pick it up was terrible nobody new anything I had to call several times, then coming back they told me 15 minutes for a shuttle I way 45 minutes plus.
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Great option for internet low price renters
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