Very bad experience. Despite having prepaid the full rental fee, they rented out my reserved Mercedes to someone else because I arrived later than planned. They made me pay over 200 pounds more for a Volkswagen instead. Our group of six arrived late at night and had to continue our journey, so we had to accept it. Thankfully, with the assistance of the rental platform after returning to China, it took a month of negotiations with the UK car rental company to recover our loss.

Your price on the site does not match the amount you have to pay. About additional payment of insurance, the client finds out only on the pick-up point. All this looks like fraud towards the client .

There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed

staff is friendly and helping.easy process and definitely recommended to all.

you are winner as you provide good customer service

The car we had booked was unavailable so we were upgraded to an SUV which was unsuitable for our needs being too wide. Other customers were also complaining when we arrived and we were fobbed off by being told this is what to expect from budget car hires. The body work was badly scratched.