Excellent service

El vehículo estaba en buenas condiciones, pese a que yo contaba con un seguro, terminaron por venderme el de ellos argumentando que de otro modo no tendría todas las coberturas. Eso triplicó el valor final que tuve que pagar frente al valor de mi reserva original.

Estuvo bien

No respetaron mi reserva diciendo que no manejaban el tipo de vehículo que yo reserve. Que eran gamas inferiores que no manejaban. Me cobraron de más por supuestamente darme un mejor vehículo.

No tenía como llamar para solicitar la devolución del dinero.

I dont know why I was charged for insurance when I didnt need it. Speaking to many people where I was staying all rented and said they didnt get it cause you dont need it but the agent at the counter said I had no choice to. I find this very unprofessional of him

There was a lot of added charges at the desk (liability insurance, toll charges, etc) that wasn’t communicated beforehand. I was told that Fox wasn’t like big rental companies so I couldn’t use my own car insurance liability, and had to purchase theirs. I also was told that I had two options for tolls: pay $8.99 a day and use their Sunpass with unlimited tolls, or decline and then pay a $15 fee on top of each individual toll charge. They said we could get a sunpass elsewhere but it takes 48 hours to become active, so that wasn’t an actual option. The whole process felt very scammy.