Should have been told in the email that outlined process that there would be a van, that it was offsite. No one we asked at the O’Hare car rental area recognized the co from email. Lost a lot of time trying to figure it out.

We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars. The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet. Shuttle was quick and easy.

Smooth process, no issues!

Easy process. They tried to give me a different type of vehicle saying they did not have any available but then found keys to the type i had requested originally. The vehicle was missing an antenna and the interior roof was dirty. The staff was fast and ready to help.

Cheapest prices around. I've used Easyrentcars several times and have not been disappointed.

More counter staff at pick up and more regular airport shuttle at airport

Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.