We waited over an hour for the 3 counter staff to process 6 people before it was our turn.
United States
Reviewed: Tue, Sep 10, 2019
About FOX RENT A CAR:8.3/10
Car was great, it was a hybrid and had great mileage. My only issue with the company is the horrible waiting time to collect your car. There were a total of 3 counters serving customers and somehow they managed to only clear 6 people in the hour that i was waiting in line. Absolutely inefficient and a lot of upselling of insurance at the counter. Just tell them you’re not interested and are in a rush so you need to be on your way.
The whole experience was amazing. The only issue was that they were closed for midnight till 5:00 a.m. and my flight was delayed and arrived at 1:00 a.m.
Other than that the service was great the car exceeded my expectations it was new and had fancy electronics in it.
The return was super easy took 2 minutes and I was out of there and the shuttle took me to the airport right away.
About QEEQ:10.0/10
This is a great booking platform, everything is super simple. I had to cancel the reservation and there was no problem at all.
All the service providers at the front desk were rude and unprofessional. Such as rolling their eyes, complaining about the customers, not being patient to those with language barriers, testy when you ask questions. When I called the company about a question I was on hold for 30 minutes and no one answered. Also because I rented the car for 26 hours they charged me for 2 FULL DAYS.
Wait time was more an hour to pick up the car i received, the staff tried to upsell everyone over and over again. Car I ordered was unavailable. Return area has no carts to help getting luggage to terminal. Staff is at Fox is generally disinterested. Will never rent from Fox again.
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Customer Service
We waited over an hour for the 3 counter staff to process 6 people before it was our turn.
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