The car was in very bad shape. The care desperately needs a new suspension and transmission!
United States
Reviewed: Tue, Sep 10, 2019
About Allstates:3.3/10
There was much wrong with this car! The suspension was shot, the alignment was off and the transmission, at the minimum needs to be rebuilt. The car was supposed to be a non-smoking car and it was clearly smoked in. The weather stripping on the car was in seated in many places and it rattled over ever bump. This car should not be on the road!
LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.
The address we were given to pick up the car was the wrong address. It took us over an hour to find the correct shuttle to pick up our rental car. We had several shuttles pass us by without even stopping. When we dropped off the vehicle, the owner insisted that we had damaged the car in two tiny little spots and demanded we file an insurance claim. I really think he just wanted insurance money and that the damage was on the car before we ever drove it. The damage was so small and minor that I never would have even noticed it.
Terrible experience, the car I was given was not the assigned to me at the time of rental.The car smelled like pot, dirty. I had to exchange the car because the breaks were so bad.
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Customer Service
The car was in very bad shape. The care desperately needs a new suspension and transmission!
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