Great overall experience - no hassle - excellent service - affordable car hire.
G.Barnes
Australia
Reviewed: Sun, Sep 22, 2019
About Apex:9.0/10
Everything associated with our rental, from the booking, the staff at the pick up/drop off, the vehicle, use of vehicle, to drop off was excellent -EXCEPT - the instructions as to where to pick up the courtesy van at Cairns International Airport - should have read "turn right out of main door Terminal 1 and proceed towards domestic terminal for courtesy van - pick up approx half way between International and Domestic Terminals" - words to that effect. Now we know where the pick up area is, it is fine, but for first timers the instructions on the Easy Rent a car app are vague.
“Should not book through third party especially for the insurance.”
About Apex:10.0/10
I had to pay for another insurance even though I had already paid for the same through you. I was told at Apex that I Will have to pay the excess to them and claim it from you guys if anything happens which was not informed at the time of booking through you.
Like: I left my makeup bag in the glove box when I returned the vehicle before my flight; they drove it up to me to collect at the departures before my flight took off! All of the staff were incredibly friendly and helpful. I would definitely use Apex again and recommend to others.
Thanks for everything, y’all! Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.
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Customer Service
Great overall experience - no hassle - excellent service - affordable car hire.
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