Exceeded expectations!

Upgraded to a 7-person Multivan, awesome!

Overall, it was pretty good. Renting a car in Geneva went smoothly and I was given an upgrade. However, returning the car was frustrating because they insisted a mark on the wheel rim was my fault. Thankfully, I had photos to prove otherwise. Make sure to inspect the car carefully.

The car we got was an ordinary Jeep, not the model we originally booked! No explanation was provided unless asked. They just said the booked model was unavailable.

Overall Europcar is great and the cars provided are amazing, the type of car, the ease of registration, every was nearly perfect. However my only negative comment is during departure from geneva, the staff at the counter at the parking did not help me in my baby chair at all, he just pointed at the chair which was outside the office and i had to carry it, assemble it in the car by myself without guidance so i have to figure it out while he was playing with his phone in the office. I am paying for that service and expected at least some sort of guidance and help to get it to my car. For all those driving parents out there they would know the hassle of figuring out different baby chairs and how to attach them to the seat. Other than that, the staff where i dropped off in Zurich was amazing, i did not get his name but well done to you sir!

Everything was perfect, car was new and clean (last model)

It was geed experience