The car was pretty dirty on pickup and the backseat didn’t lock in. They charge an extra 24 euros for off hour drop off which was not previously disclosed and for which they were late for. Also I did not receive my change from the representative (he gave me part of it after I called and followed up).
The service was warm and friendly. They didn't push additional insurance on me. The car was easy to drive and very new. The deposit was refunded immediately upon return.
I was waiting for the drive sa staff to pick me up and they were very late and rude. They charged me 24€ extra for late pickup car as i was there waiting at the pick up area for 1:30 hour. The staff was rude and didn’t provide me the car i booked. Instead of corolla they provide me fiat which has less space, under power engine, noise in suspension, less boot space, dirty car, nd pathetic air condition. As i got the car around 11:30 so my returning time should be 11:30 but they said after 9 pm they will charge extra fee so i rushed and returned the car at 9:04 and was charged 24€ for this. So altogether i paid extra 48€ and got this shit service. I need the refund as this is against the customer service and hire car rules.
The lady at drive was great. Gave r us alot of info about suggested places to visit.
About QEEQ:8.0/10
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